REFUNDS & RETURNS
RETURNS POLICY (STANDARD ITEMS)
15.1 You have the right to cancel your order unless the items you wish to cancel are custom made (bespoke see 15.5).
To cancel your order we will need to be notified in writing and the goods returned within 30days after the receipt of your goods (with the exception of any custom made items). You do not need to give us any reason for cancelling your contract. Items returned may not be refunded in full if the goods have been damaged, incorrectly stored or their value has been in any way diminished unless there is a product fault.
15.2 If you have received the goods before you cancel your contract then you must send the goods back to an address specified at the time of cancelling at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at an address specified at the time of cancelling at your own cost and risk as soon as possible.
15.3 If you believe an item to be faulty please do not return said item without first contacting us to explain the problem, which must be done as soon as possible.
15.4 Once you have notified us that you are cancelling your contract, and the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within
30 days of your goods being returned PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.
RETURNS POLICY (CUSTOM MADE/BESPOKE ITEMS)
15.5 Please note all bespoke products are manufactured to Customer’s specified sizes and therefore will be excluded from our standard returns / cancellation policy. If goods are deemed to be damaged or not in accordance to the glass and glazing federation standards testing methods then a replacement or refund will be offered.